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Help

Frequently asked questions

Find answers to common questions about EHA Connect.

Getting Started

3 questions
What is EHA Connect?

EHA Connect is the official player profile, stats tracking, and college recruiting platform for Elite Hoops Association events. It provides athletes with a verified digital profile, live game statistics, leaderboard rankings, and direct access to over 5,000 college coaches across all divisions.

How do I create an account?

Visit ehaconnect.com and click "Sign Up." You can register with your email address or sign in with Google. Parents and guardians create accounts on behalf of their children. After signing up, you can add your player's profile from the dashboard.

How do I add a player to my account?

Once signed in, go to your Dashboard and click "Add Player." Fill in your child's basic information including name, graduation year, position, and school. Their profile will be created immediately. You can add photos, a bio, and additional details at any time from the player edit page.

Player Profiles & Stats

4 questions
How are stats tracked during events?

Official EHA scorekeepers are stationed at every court during events. They record points, threes made, rebounds, assists, steals, and blocks in real-time using our scoring system. Your stats automatically appear on your profile and the leaderboards.

What if my child plays for multiple teams?

Each player has one profile, and it follows the player, not the team. Stats from every EHA event are tracked on that one profile, whichever team they play for.

What if there is an error in my player's stats?

If you notice a stat discrepancy, please contact us through our Contact page or email support@ehaconnect.com with the game details including the event name, date, teams, and the specific stat in question. Our team will review the game log and make corrections if needed.

Who can see my player's profile?

Anyone can see a player's profile: photo, basic info, highlight videos and photos, bio, socials, GPA, transcript, and recruiting links. Live scores, team totals, standings and brackets from every EHA event are free for everyone. A player's own numbers (their line in every box score, season averages, career stats, and the game log) show once someone on the player's profile has a Connect Pass. Then everyone who views the profile sees them, including college coaches.

College Recruiting

4 questions
How does the college recruiting tool work?

Your Connect Pass lets you email 5,000+ college coaches across NCAA Division I, II, III, NAIA, and JUCO programs. You can search by school, state, or conference and email coaches directly from the platform with your profile link included. Coaches reply straight to the email address you choose when you send, and you get a copy of every email you send. Your sent list shows every coach you've emailed.

Do program directors and coaches need a Connect Pass to email college coaches?

No. Program directors and high school coaches can email college coaches about the players on their roster for free.

Is there a limit on college-coach emails?

College-coach emails go one coach at a time: up to 10 an hour and 30 a day per account.

Do you have any tips for recruiting emails?

Keep your email brief and professional. Include your graduation year, position, height, GPA, and a link to your EHA Connect profile. Personalize each email by mentioning the specific school and program. Coaches receive many emails, so be concise, highlight what makes you stand out, and always follow up within a few weeks if you do not hear back.

Subscriptions & Billing

8 questions
How much is the Connect Pass?

The Connect Pass is $50/year, which renews yearly, or $9.99/month, month to month. You can cancel either one anytime.

What's included with the Connect Pass?

Full stats: a player's line in every box score, season averages, career stats, and the game log. Player graphics for social media: game, event and season stat cards. Leaderboard numbers. Email 5,000+ college coaches directly, with a sent list of every coach you've emailed.

What's free without a Connect Pass?

Claiming your player's profile, the profile photo and basic info, highlight videos and photo gallery, bio, socials, GPA, transcript, and recruiting links, plus live scores, standings and brackets at every EHA event.

What if I have multiple children?

One Connect Pass covers every player on your account, and makes their stats visible to everyone who views their profile — including college coaches.

Does my Connect Pass unlock other players' stats?

No. Your pass unlocks the stats of the players on your account, for everyone who views their profile. Another player's stats show once someone on that player's profile has a Connect Pass.

Does the other parent need their own Connect Pass?

No. If another parent or guardian on your player's profile has a Connect Pass, it covers you too.

Can I cancel anytime?

Absolutely. Open your player's profile editor and choose "Manage or cancel" in the Connect Pass box. Your pass keeps working through the end of the period you've paid for.

What is your refund policy?

All subscription fees are final and non-refundable. When you cancel, your access continues through the end of your current billing period but no partial refunds are issued. For full details, please review our Terms of Service.

Events

2 questions
How do I register my team for an event?

Program directors can register their teams through the Director Portal. Log in, navigate to an event, and follow the registration workflow. If you are a parent looking to register an individual player, please contact your program director or reach out to us for guidance.

Where can I find game schedules and results?

Visit the Events page to see upcoming events. Once an event is underway, schedules, scores, standings, and brackets are all available on the event detail page. You can also check the Results and Standings pages from the main navigation.

Account & Privacy

3 questions
How do I request deletion of my child's data?

Parents or guardians may request data deletion at any time by emailing support@ehaconnect.com or using our Contact page. Select "Privacy / Data Request" as the subject. Deletion requests are processed within 30 days. For complete details, see our Privacy Policy.

Is there a mobile app?

Yes! EHA Connect is available as a mobile app for both iOS and Android. You can access your player dashboard, view stats, check event schedules, and send recruiting emails all from your phone. Download it from the App Store or Google Play.

How do I reset my password?

On the sign-in page, click "Forgot Password" and enter the email address associated with your account. You will receive an email with a link to reset your password. The link expires after 1 hour. If you signed up with Google, you will need to reset your password through Google's account settings instead.

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